2010/10/13

Another Faux Pas Gaijin? (Thank Goodness for Forgiving Japanese Friends & Neighbors)



After more than two decades in Japan, this humble (red faced) Expatriate Canadian stumbles through matters of etiquette and culture. Until my recent marriage to my Japanese Wife, I wandered obliviously from one faux pas to another, while my Japanese Colleagues, Neighbors and Friends turned the other cheek to generously excuse my transgressions. This simple but important “perk” ceased to exist, as not only does my lovely better half hold up a mirror of truth, but my once forgiving “tomodachi” now feel that “I should know better.”






My Japanese Linguistic Skills are elementary but functional. They’ve been easily eclipsed and sometimes ridiculed by my soul mate who interprets English to Japanese simultaneously. As part of the community we take our turn cleaning up after the Garbage is removed by the City. This is often a chance to meet members of the Community who enjoy the opportunity to meet a diligent foreigner ready to meet civil duties with a broom and dust pan. One elderly woman who stopped to observe my efforts asked “what are you doing”? My reply was that I was the “gomi no tantosha” and she seemed suitably impressed. My wife informs me that my role did not warrant this lofty title suitable to authorities at the City Hall, but offered “gomi toban” (clean up turn person) as a better alternative.






To decorate the walls of our new home, I had several recent photos of our family framed by friends at one of the local US Military Bases. The lovely thick black frames give the photos a classy look. My father in law received my daughters’ photo taken at her 7-5-3 (Shichi-Go-San) Shinto Blessing Ceremony. He was horrified and questioned me as to “how my daughter would allow you to do such a thing.” Apparently the black frame is only suitable to pictures of deceased loved ones, and are established from time of one’s funeral. We have a house full of family photos framed in dark wood. This must creep out friends when they come over for wine and cheese. No good deed goes unpunished.






It gets worse. We live near Kuji Station which is only a few 100 meters from one of the largest cemeteries (Ohaka) found in Greater Tokyo. Thus flower shops stock various plants suitable to the setting of a family crypt. Some have the loveliest colors and fragrance. Two weeks ago, my wife returned from grocery shopping and literally gasped when she saw the fine bouquet placed on our mantle. To make matters worse, they were positioned near a photo of me running in the Las Vegas Marathon. She removed them immediately and admonished me for the bad omen. When will I ever learn?





2010/10/03

Jim Takada’s Top Five Tokyo Restaurants



I first met Hajime (Jim) Takada 20 Years ago at a business meeting in San Francisco. He was a young executive at a fast growing Orthopedic Medical Device Company called Nippon Sigmax. His enthusiasm and linguistic skills impressed my clients who were looking for a Japanese Distributor for their popular Splinting and Casting Material. A Distribution Agreement was soon initiated and the project has continued profitably for both companies.









Outside of his talent for business and enviable personal skills, Jim has had the capacity to leverage extracurricular activities to create exciting opportunities. His Tennis Skills took him from a Tennis Academy in Kyoto where he grew up with his wife, a Former Pro Tennis player and Olympian, to University in California on Tennis Scholarship, and his expertise was not lost on Orthopedic Surgeons who enjoyed playing with him. Tennis evolved to golf, and business mixed with pleasure has been enjoyed by Mr. Takada from St. Andrew's to Pebble Beach.






Athletic aptitude aside, what makes Jim truly exceptional is his knowledge of wines and terrific locations to dine throughout Japan. Surgeons, Business Colleagues and good friends contact Jim when selecting wine or a venue is important. Jim's admitted feeling pressured as expectations for his recommendations have reached extreme levels. We've added to the load by requesting a Top Five List of Tokyo Restaurants and were gratified to be able to share with those who kindly view our Blog.






Jim is one of my best friends and his family attended our Wedding Reception just a few months ago. We’ve sampled many a vintage or brew since our first meeting in the City by the Bay. He’s my resource for information about Restaurants in Tokyo and almost everywhere else he leaves his foot prints. He is a first rate gentleman anyone would be fortunate to meet. Here are Jim Takada’s recommendations with a surprise found in Yamanashi Prefecture West of Tokyo:





1. Kikuura (Japanese, authentic, Shinjuku) http://www.kikuura.com/1f/index.html


2. La Scogliera (Italian, seafood, Aoyama) http://www.la-scogliera.com/


3. Specchio (Italian, Toscana, Yotsuya) http://www.specchio-yotsuya.co.jp/


4. Kurosawa (Japanese, soba, Nagata-cho) http://www.9638.net/nagata/index.html


5. La Cueillette (French, bistro at vineyard, Yamanashi) http://www17.plala.or.jp/Cueillette/





My wife and I look forward to trying out these exciting options. We’ll let you know how it goes as we knock them off one at a time. My sincere thanks goes out to Jim Takada who we hope will give us a Top 5 Wine Suggestion List in the future.






Nippon Sigmax Co., Ltd. http://www.sigmax.co.jp/english/





Jim is the good-looking gentleman on the left:


Amalfi MODERNA Across from Tokyo Station’s North Exit



With the luxury of an hour and half to review Meeting Preparation Material and a need for a coffee, I ventured to the OAZO Building across from the North Gate of Tokyo Station. There’s a terrific book store (Maruzen) throughout the first and the fourth floors of the OAZO Building, but the venue also offers several restaurant options.


Amalfi MODERNA had plenty of empty tables and was open throughout the afternoon. The menu also offered a Gelato/Coffee set that was enticing. The Service in the small Café was courteous and fast. I was seated by an Italian Gentleman open to conversation and served by an equally friendly Japanese Waiter. The desert and espresso were very well presented and truly hit the spot. Total for the set with tax was 1000 Yen. The Amalfi Group advertises five other restaurant locations that will be worth a try.












Marunouchi Oazo (Japanese only) http://www.marunouchi.com/oazo/index2.html






Maruzen Bookstore@Marunouchi http://www.maruzen.co.jp/corp/shop/marunouchi.html






Amalfi MODERNA (Japanese only)

http://www.be-value.co.jp/index.files/amalfiMODERNA.htm

Recruitment & Retention is A Never Ending Challenge for Foreign Companies in Japan



Interviews with Multi-National Expatriate Executives in Japan eventually come around to Recruitment and the difficulty of hiring & retaining Excellent Japanese Employees. Small foreign businesses in Japan fair no better with less attractive resources. We’ve had various degrees of success bringing in Employees thru referrals, newspaper ads and direct solicitation when situations and opportunity present themselves.


Our batting average improved when we starting working with a Web Site Based Recruitment Firm called Career Cross. The Site Targets Bilingual Japanese Job Seekers and offers prospective employers the option to Post Advertisements and send direct interview offers to candidates listed in the extensive Career Cross Data Base.


Our recent advertisement for a Project Coordinator Position resulted in a record number of quality applications. Our experience confirms that difficult economic times are favoring employers in Japan. For the first time we had the luxury of interviewing candidates interested and motivated by our application rather than trying to sell a position by emailing offers for interviews to someone in the Career Cross Data Base. We ultimately faced the enviable problem of having to make the difficult selection from a talented and motivated group of people qualified for our employment short list.


Finding Career Cross was a major step in creating a model for successful searches for employees. Some other effective and time saving practices learned over the years when hiring in Japan include: telephone interviews to confirm English Ability, job specific translation tests that can be offered after a telephone interview and administered thru email, and finally face to face interviews conducted by both Japanese & English Speakers. As Professional Japanese is an acquired skill; an experienced interviewer is essential to determine a candidate’s ability to articulate in a formal business setting. At the end of the day, our Consulting Team admits that when selecting people, it’s often “better to be lucky than good.”


Our positive experience with the Career Cross Recruitment Web Site can be largely attributed to Mr. Justin Kay, the Senior Sales Representative who takes care of our account. His follow up and over the top assistance has made all the difference.


Mr. Kay agreed to survey his colleagues and some clients to assemble a Top 5 List of Considerations for Foreign Companies hiring Japanese Nationals. We hope you enjoy his perspective:






1. Focus on job content not language skills - The best Japanese professionals don't speak English and don't want to.


2. Inquire about how they were managed and how they were evaluated - Good workers had good managers. Bad workers usually had bad managers.


3. Give projects/assignments - See how they work, some Japanese are horrible at interviewing but great at working.


4. Have a detailed job description - Most companies don't. Make applying easy for candidates, as Japanese read carefully, have lots of input about the job.


5. If you are interviewing, and cannot speak completely fluent Japanese, have an interpreter, from an OUTSIDE company present - The interpreter's job is to interpret, not make judgments. Your "right hand man/woman" should be taking notes on answers not trying to bang out translation. Worst yet, they may not translate everything said!






CareerCross http://www.careercross.com/en/

2010/09/26

Bakery Restaurant Saint-Marc

We’ve been driving by the Bakery Restaurant Saint-Marc for two years and finally tried it today.  Our most convenient (nearest) Outlet for this Japanese Chain is located in Takatsu-ward in Kawasaki. It has easy access and a large parking lot.  We arrived shortly after the Restaurant’s 11 AM opening and observed a full parking lot and line up by 11:30 AM.  Even during challenging economic times this Restaurant is maximizing the weekend traffic.


The Saint-Marc  Chain has a great product and business model.  Twenty flavors of warm buns are served with fresh butter straight from the oven throughout your dinner.  (It’s a cardiovascular endurance athletes’ dream.) Set menus include choices of salads, vegetable, fish and meat appetizers, soups and a variety of broiled meats, poultry and fish for the main course.  Staff energy is maximized as they Greet Guests, Bake, take orders, serve and bus in their Chef Jackets and Hats.


The setting at the Kawasaki Store was almost elegant with a Grand Piano, classy tables with a full complement of silver ware and white table cloths.  Customers dressed casually and many families with children found theirselves welcome.  Prices were very fair (brunch averaged 2500 Yen per person.)  We’ll return to this location and this thought was encouraged by discount coupons and promises of invitations for birthdays and anniversaries for sensational offers.
Bakery Restaurant Saint-Marc (List of stores in Japanese)

A Lesson from an Auto Body Shop in Kawasaki; the Best have Universal Qualities

After a Fender Bender in a Parking Lot near Yokosuka Naval Base, my Car Insurance Agent directed me to an Auto Body Shop near our home.  Upon arrival at SATO JIDOUSHA. Inc. (Sato Automobiles),  a Franchisee of Car Conveni Club. Co., I was astonished by the size of the Service Center.  It maximized every square inch of a 4 Car Garage and the side street adjacent to the business.  From this point forward, the interaction (all in Japanese) was text book professionalism.  Courteous reception from everyone within ear shot, computer generated proposal immediately upon request, offer to contact and subsequent follow thru with my Insurance Agent, and finally receipt of my vehicle and repair of its back fender.  The job was done satisfactorily and costs ran true to the estimate.
Prior to picking up my Toyota Harrier my wife informed me that the SatoCar Repair Company was ranked number one by their franchise (1200 shops) two years running.  When mentioned to the General Manager upon receipt of my car he stated:  “It’s all about the men on the floor of my shop.  Your thanks and appreciation will be passed on to them.”  Right out of Jim Collin’s “Good to Great” – The very best businesses share Universal Qualities wherever they’re run.

Sato Jidousha  Inc. (Access)  http://www.satoucar.com/outline.html

Parking and Dining in the Yokohama China Town not so Inconvenient

The Yokohama China Town District is an Exciting and Busy Destination and normally we’d use public transportation to visit the Area.  This isn’t necessarily a an absolute as Parking Spots are sprinkled around the blocks surrounding the Tourist Attraction & a modern Elevator Chukagai Parking (China Town Parking)  is located right next to the East Gate.  (Our one hour Parking Fee amounted to 700 Yen.)

Time restricted us from exploring Dining Opportunities and we selected the Peking Hanten located on the other side of the Main (East) Gate across from the Parking Facility.  Its Web Site boasts that the Restaurant was the first Beijing Styled Restaurant in Japan.  Regular customers comment positively on the Restaurant Specialties Peking Duck, Xialongbao (Juicy or Soup Dumplings).  We thoroughly enjoyed the Xialongbao and Gomoku Yakisoba.  We appreciated the clean venue, convenient location and delicious food.  Be prepared to pay “tourist designed prices” as most items on the menu start at 1400 Yen and Lunch Sets are not available on weekends.


Peking Hanten (Click on MAP)  http://www.chinatown.or.jp/gourmet/detail/236